Basildon ACR — Terms & Conditions

F-Gas Requirement

All air conditioning systems, including this system, must be installed by an FGAS Register or REFCOM registered engineer (DEFRA).

We offer installation in most parts of the UK - please contact us for an installation price.

Alternatively, you may hire an F-Gas certified installer to install this system. The installer must be registered on the F-Gas Register, and a copy of their F-Gas certificate is required before installation, along with evidence provided to us once installation is completed. This will meet the F-Gas and manufacturer's parts-only warranty requirements. Installation of air conditioning systems by someone other than an F-Gas installer is against F-Gas regulations and shall invalidate the manufacturer's warranty.

If you can't find a good installer, search REFCOM or the FGAS register for local F-Gas registered installers using your postcode. Don't hire an installer if they do not hold an ID card issued by REFCOM or the FGAS register. All latest air conditioning systems contain R32 refrigerant, which is mildly inflammable - please do not hire plumbers, electricians, or unqualified tradespeople to install these systems, as a leak in the system can cause a fatal accident.

Please note: installation of an air conditioning system by anyone other than a member of

REFCOM or the FGAS Register is against the law. This is a requirement of Article 11(5) EC/517/2014 on fluorinated greenhouse gases and The Fluorinated Greenhouse Gases Regulations 2015.

Payment Terms for Supply and Installation

We typically request a 65% upfront payment, which allows us to:

• Arrange next-day delivery of systems and materials, if payment is received before 12:00 PM on any working day. Please note deliveries are made on weekdays only; weekend deliveries are not available.
• Offer a balanced payment plan - the 65% payment covers the cost of the system and materials. The remaining 35% is due only after installation is complete, so you don't need to pay the full amount until you're completely satisfied with our work.

Some customers prefer to pay 100% upfront - while this is not mandatory, we're happy to accommodate this if it suits you better.

For added security, if you prefer to pay by card, we also offer invoicing through PayPal — just let us know if you'd like this option.

Please note: part payments cannot be processed through our payment gateway and must be made via bank transfer.

Payments through American Express cards are not accepted.

If you have any questions or wish to proceed, please don't hesitate to contact us. We look forward to assisting you.

Refund & Return Policy (Online Purchases Only)

1. Statutory Cancellation Right (Change of Mind) - Consumer Customers

As a consumer, you have the legal right to cancel your online order within 14 days without giving any reason.